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Frequently
Asked Questions About PDFs
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- "I'm having trouble
printing PDFs using Adobe Acrobat on Macintosh or Windows. What
can I do?"
- You
must upgrade to at least version 5.0 of the Adobe Acrobat
Reader software. The printer that supplies
us with the PDFs upgraded the software they use to produce
these files, and earlier versions of Acrobat are no longer
compatible with our PDFs. See Help
with Printing for upgrade instructions.
- Try printing one page
at a time.
- Try printing to a
newer printer.
(NOTE for Macintosh users: A number
of users have reported problems printing PDFs with the
LaserWriter Driver version 8.4. We suggest using an earlier
or later version.)
- Try saving the file to
disk before printing
rather than opening it
"on the fly." This requires that you configure
your browser to "Save" rather than "Launch
Application" for the file type "application/pdf,"
and can usually be done in the "Helper
Applications" options.
- Are you getting
Postscript errors on your Mac?
A frequent cause is
a lack of communication of postscript commands between your
computer and your printer. Postscript communication on a Mac
is handled by the Control Panel called
~ATM. To
see if you have installed ~ATM, go to the System
Folder / Control Panels folder and look for ~ATM.
If the control panel is not present you will need to install
it. If the ~ATM is installed, please check to
make sure that you are using the most recent version, v4.0
or higher. You can check the version number by selecting the
~ATM icon and choosing Get info...
from the File menu.
If you do not have ~ATM
installed or need to upgrade to the latest version, you can
get this software from the Acrobat
web site. If you recently downloaded Acrobat, you may
already have this Control Panel on your computer and just
need to install it. When you download Acrobat, ~ATM
comes along in a folder called Fonts and will
be located in the Acrobat folder. Drag the ~ATM
icon onto your System Folder to install it.
- Are some lines on each
page getting cut off?
Are you running MacOS version 8? The default paper size is
"Letter Small." Change this setting to "US
Letter" in File/Page Setup and you should
be able to print full pages.
- If the file is taking
more than 15 minutes to download, please see Tips
for users experiencing slow response.
- "Can I use the Adobe
Acrobat Reader Plugin?"
The Windows 3.x,
Windows 95, and Windows NT
versions of the Acrobat Reader Plugin seem to be reliable,
however we don't recommend using the Macintosh
version. Use the Acrobat Reader application instead. See Help
with Printing for instructions.
- "Why can't I just
check a box next to all the papers I want PDFs for and download
them all at once?"
Unfortunately, there's no way to
implement a feature like this; Web browsers currently do not
support automated simultaneous downloads.
- "When I try to print
PDFs, I get an error saying Acrobat Reader can't write to the
file (i.e., the printer), that the disk is full. What can I
do?"
It's possible that your printer
doesn't have enough installed memory to handle an entire PDF,
especially one that contains a lot of images. Try printing the
file to a printer with more memory, or, alternatively, print the
PDF one page at a time.
- "After downloading, I
can't open the PDF file with Acrobat Reader. I get a message:
'There was an error opening this document. Could not repair
file.'"
It's probable that the file was
incompletely downloaded, or corrupted during the network
transfer. Your best bet is to try a fresh download of the file.
If that doesn't work, please send us an
email
and we'll investigate.
- "I'm having problems
downloading PDF files. My browser downloads about 20% of the
file and then stops. Any suggestions?"
We're aware of problems some
readers can have with downloading files. The best solution seems
to be to try downloading the files at a time when transatlantic
network traffic is lighter -- generally when the east coast of
the US is not at work. You might also look at Tips
for users who are experiencing slow response
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